Refund and Returns Policy for SalezTopic

Effective Date: November 28, 2024

At SalezTopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a hassle-free return and refund process. Please read our Refund and Returns Policy carefully to understand how our process works.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Return Period: You may return your purchase within 30 days of receiving your order. After 30 days, we are unable to accept returns.
  • Condition of Items: Items must be in new, unused condition with original tags and packaging intact. Shoes must not show signs of wear or damage.
  • Proof of Purchase: A receipt or proof of purchase (order confirmation email or invoice) is required for all returns or exchanges.
  • Non-Returnable Items: Certain items, such as sale items, clearance items, or customized products, are not eligible for return or exchange. Please check the product description for details before purchase.

2. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at info@saleztopic.click or call us at (931) 207-8559 to request a return authorization. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions for returning the item(s). Please do not send back the item(s) before receiving the authorization number.

  3. Prepare the Return: Pack the item(s) securely in their original packaging. The item(s) should be in the condition you received them—unused and unworn. Include a copy of your proof of purchase in the return package.

  4. Ship the Return: You are responsible for shipping costs for returns. We recommend using a trackable shipping method and ensuring that the returned item is properly insured.

3. Refund Process

Once we receive and inspect your returned item(s), we will process your refund. Please note the following:

  • Refund Timeframe: Refunds will be processed within 5-7 business days of receiving your return. You will be notified by email when your refund has been issued.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, your refund may take a few additional days to reflect on your statement depending on your bank or credit card provider.
  • Shipping Costs: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

We offer exchanges for products that are eligible for return. To exchange an item, please follow the same process as the return process. If you would like to exchange an item for a different size or style, simply notify our customer service team, and we will assist you in processing your exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@saleztopic.click or (931) 207-8559. We will resolve the issue by either sending you a replacement or issuing a full refund, including shipping costs.

6. Cancellation Policy

Orders may only be canceled within 24 hours of placement. After this period, we cannot guarantee a cancellation, as your order may have already been processed and shipped. If you wish to cancel an order, please contact our customer service team as soon as possible at info@saleztopic.click.

7. Return Shipping Costs

You are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items. For your protection, we recommend using a trackable shipping service when returning items. We cannot guarantee that we will receive your returned item without tracking.

8. Sale and Clearance Items

Items purchased on sale or from the clearance section are final sale and cannot be returned or exchanged, unless the item is defective or damaged upon receipt.

9. Customer Support

If you have any questions about our Refund and Returns Policy, need assistance with a return, or would like to inquire about the status of your return or refund, please contact us using the following details: